Legal & Compliance
Privacy Policy
How Journey of Hope Inc. collects, uses, and protects your personal information in compliance with Canadian law.
Effective: July 12, 2026 · Last Reviewed: October 26, 2026
Your privacy matters to us. Journey of Hope Inc. is committed to protecting the personal information of everyone who interacts with our organization. This Policy is written in plain language and explains what we collect, why we collect it, how we protect it, and your rights as an individual. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA).
1
1. Who We Are
Journey of Hope Inc. ('Journey of Hope,' 'we,' 'us,' or 'our') is a care organization based in Airdrie, Alberta, Canada, established in 2021 and holding ACDS accreditation. We provide compassionate, individualized support services for children and adults, including: Behavioral Developmental Support, Community Support Programs, Residential Support Service, and Daily Respite Care 24×7.
2
2. Scope of This Policy
This Privacy Policy applies to personal information collected through our website at journeyofhope.ca, online Intake Request Form, Contact Form, phone and email inquiries directed to our office, and in-person interactions in the course of service delivery.
3
3. Personal Information We Collect
We collect personal information reasonably necessary for delivering quality care: Full Name, Date of Birth, Phone Number, Email Address, Home Address, Service of Interest, Reason for Inquiry, Urgency Level, and specific health or mobility needs provided with explicit consent.
4
4. Why We Collect Your Information (Purposes)
We use personal information to evaluate care requests, coordinate services, respond to inquiries, comply with Alberta provincial health and safety regulations, and maintain continuous quality care.
5
5. Consent
We collect, use, and disclose personal information only with your knowledge and consent, except where permitted or required by law. You may withdraw consent at any time subject to legal or contractual restrictions.
6
6. How We Protect Your Information
We maintain administrative, technical, and physical safeguards appropriate to the sensitivity of personal information, including SSL encryption, strict role-based access, and regular security reviews.
7
7. Disclosure of Personal Information
We never sell or rent your personal information. Disclosure only occurs with your consent, to authorized care partners or regulatory authorities as required by Alberta and Canadian law.
8
8. Retention of Information
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected or to comply with statutory legal requirements under Alberta law.
9
9. Your Rights
Under PIPEDA and PIPA, you have the right to request access to the personal information we hold about you, request corrections to inaccurate information, or contact our Privacy Officer.
10
10. Breach Notification
In the unlikely event of a security breach involving personal information that creates a real risk of significant harm, we will notify affected individuals and the Office of the Information and Privacy Commissioner of Alberta in compliance with applicable law.
11
11. Changes to This Privacy Policy & Contacting Us
We may update this Privacy Policy from time to time to reflect changes in our practices. For inquiries or questions, contact us at info@journeyofhope.ca or 204 Langwell Common SE, Airdrie, Alberta.